Cancellation and Refund Policy

TERM OF OUR SERVICES

If you (hereinafter ''you'' or ''The Client'') make any purchase from our website, you are contracting with Global Offshore Company (referred to as “G.O.C.,” “the Company,” or “we,”) on these Terms and Policies.

G.O.C. may, in its sole and absolute discretion, change, modify, or supplement these terms, conditions, policies, or any agreements at any time. All such modifications shall be deemed effective immediately upon the publication on our website. The Client’s continued utilization of the Site or Services following such publication shall be deemed as conclusive evidence of the Client's acceptance of the Agreement as last revised. It is the Client’s responsibility to review these terms periodically. If The Client does not agree to be bound by the agreement as last revised, The Client must immediately cease all use of this Site and the Services.

1. Billing

By providing G.O.C with a payment method, you:

(i)       represent that you are authorized to use the payment method that you provided and that any payment information you provide is true and accurate;

(ii)      authorize G.O.C to charge you for any services or available content purchased using your payment method; and

(iii)     authorize G.O.C to charge you for any paid services that you choose to sign up for or use. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed in connection with your transactions.

We may bill you:

(a)      in advance;

(b)      at the time of purchase;

(c)      shortly after purchase; or

(d)      on a recurring basis for subscriptions.

Also, we may charge you up to the amount you have approved, and we will notify you in advance of any change in the amount to be charged for recurring subscriptions and/or any newly updated chosen services. We may bill you at the same time for more than one of your prior billing periods for amounts that haven't previously been processed. 

2. Recurring Payments

When you purchase our services on a subscription basis, you acknowledge and agree that you are authorizing recurring payment, and payments shall be made to G.O.C by the method you have chosen at the recurring intervals chosen by you, until the subscription is terminated by you or by G.O.C. By authorizing recurring payments, you are authorizing G.O.C to process such payments as either electronic debits or fund transfers or as charges to one or more of the companies that you are identified as a primary director with G.O.C (in the case of credit card or similar payments).

Subscription fees are generally billed or charged in advance of the applicable subscription period. If any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, G.O.C reserves the right to stop its services immediately.

G.O.C may refuse or reject any order at any time, refunding you any monies you have paid for the order for legitimate reasons which include, but are not limited to, if you have not met the conditions specified at the time of the order, if your payment cannot be processed, if the ordered services, digital content or services are not available, or in the event of an obvious pricing error or other errors.

In the event of such pricing or other errors, we reserve the right to either

(a)      cancel your order or purchase or

(b)      contact you with alternative options.

In the event of cancellation, your access to any associated services will be disabled.

If a direct booking order cannot be processed within two (2) months from the initial contact date due to missing or incomplete documentation from the client, the order shall be deemed inactive due to client non-compliance. In such cases, the order will not be eligible for a refund, and G.O.C reserves the right to retain any payments received to cover administrative and processing costs. Clients are responsible for ensuring all required documents are submitted in a timely manner to maintain their refund eligibility. Company also reserves the rights to not comply to standard refund policies. Refund on these cases will be subjected case by case

Clients are responsible for ensuring all required documents are submitted in a timely manner to maintain their refund eligibility.

3. Pricing

The services and/or promotions offered may be different from time to time. G.O.C does not guarantee that a price, services or promotion offered online will always be available or honored. However, be rest assured that once we have any amendment on pricing, we will inform each customer before at least 2 weeks and update the company website accordingly for your further preparation. 

4. Confirmation of Billing

In case there is no payment processed via an online platform, we will seek your confirmation & authorization of payment for any services you choose to use via email communication.

Upon receiving your confirmation & approval either through email or/and agreement terms online, we may proceed to bill you in accordance with G.O.C’s billing terms & policies. See Section for Billing above.

5. Refund Policy

 a. Incorporation

- The Client will receive a full refund of the incorporation fee minus the payment gateway/bank charges if the below conditions are met:

(1) The service has not been claimed and processed by any relevant parties yet.

(2) In the event that the Client makes a purchase of a company formation package but changes your mind prior to starting the process, we shall be refunded the net amount paid by the Client to G.O.C, as long as the Client provides G.O.C with a written/email refund request.

(3) If the Force Majeure Event prevents, hinders, or delays the performance of the Agreement of a Party for a period of 90 days from the occurrence of the Force Majeure Event, either Party has the right to terminate this Agreement by giving written notice. In such case, the Client will be refunded the net amount paid for the Services that have not been provided up to the date of termination.

- The Client will receive a partial refund* of the incorporation fee if the below conditions are met 

(1) In the event that the Client has paid for the incorporation service but changes the mind at the time that the Company has already started to perform the service for the Client but has not submitted the incorporation application to the competent authority yet.

(2) The Company has fulfilled our responsibilities once the Client makes a purchase of the incorporation service, but the application is directly rejected by the competent authority.

*The partial refund includes total cost minus 30% admin fee and the bank charge/payment gateway fee.  

The admin fee consists of the below services:

(i) Consulting fee

(ii) Review KYC documents

(iii) Preparation of the application

- The Client will not receive the refund in the following cases:

(1) The Company shall not refund the fee for the incorporation service package, or any part thereof, once the incorporation application has been submitted to the competent authority.

(2) The Company shall not refund any fees for services purchased directly on the Company’s Website if the Client has not provided the required information to proceed with the services or requests a suspension of the services for a period of 03 months or more from the payment date.

(3) The Company shall not refund any fees for services purchased in any form if the Client has not provided the required information to proceed with the services or requests a suspension of the services for a period of 06 months or more from the payment date.

(4) Any refund requests made after the 6-month period due to force majeure events must be approved by the Director of the Company.

(5) Once the services on paid invoices have been rendered, none of the items listed in the packages are refundable, including but not limited to the nominee director service, bank account opening services, CPA fees, and the incumbency certificate...

b. Annual renewal selection

- The Company shall notify the Client the timeline and procedures for renewing the Business Registration Certificate at least 15-30 days prior to the renewal expiry date. In case the Client has agreed to proceed and has paid the service fee for such renewal service, the Client has the right to cancel this service and shall be entitled to a partial refund of the service fee, provided that the Client sends the cancellation request within 05 days from the payment date, and the renewal application has not yet been submitted to the competent authority.

- The partial refund includes the total cost minus 30% admin fee** and the bank charge/payment gateway fee. 

**The admin fee consists of the following services:

(i) Consulting,

(ii) Reviewing documents,

(iii) Preparation of the application,

(iv) Coordination with relevant parties to complete the change of the company secretary, provided that the service is provided in countries where no additional costs are incurred for such change of the company secretary.

c. Bank account opening

- The Company reserves the right not to guarantee a 100% success rate on business account opening for the Client because the final decision is at the bank’s discretion. The Company can only consult, offer banking options that suit most for your business, and guide you to prepare the documents carefully to raise a higher success rate. Therefore, the banking support fee is non-refundable. 

d. Other services

- The Company will issue a refund if we cannot deliver services to you. In case such services have already been delivered and informed to you via email, the refund request will not be applicable any longer.

- The Company reserves the right to cancel any services with immediate effect should we believe there is a palpable risk to the Company’s business.

e. Refund Procedure

- All refund requests must be made in writing and submitted either to the Company’s email or to our office in Vietnam (for Vietnamese Customers). Such requests shall include the Customer’s name, the Service purchased, proof of payment, invoice number, reasons for the refund, and any supporting documentation.

- Upon receiving your refund request, the Company will review it and notify you of the approval or rejection of your request. If approved, the refund will be transferred to the Client’s bank account or other payment method agreed upon by the Parties within 7-14 days from the date the refund is approved by the Company’s manager.